Due to scheduled maintenance work CAF Bank Online will be unavailable between XX:XX and XX:XX on DAYOFTHEWEEK XX^TH MONTH YEAR. We apologise for any inconvenience caused.

Please contact us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays, if you require any assistance.

Christmas and New Year

We are open as usual Monday to Friday 9am-5pm except for the bank holidays, so we'll be closed 25-26 December 2023 and 1 January 2024.

Service update

Due to higher-than-normal volumes, we are experiencing delays to some pieces of work. We are completing most requests within four weeks of receipt and account opening within six weeks.

Be aware of fake emails and websites

Criminals use fake emails and fake websites to trick people into giving away passwords, bank details and other personal information. A criminal might send you an email that looks like it comes from us containing a link to a website that looks legitimate, but when you try to log in they can steal your passwords and personal information.

You can often spot fake websites:

• The site doesn’t display the padlock symbol or ‘https’ in the address bar when you log in.
• They ask you to do something unusual or unexpected.
• They are poorly designed and contain typos or bad spelling.
• They are from suspicious looking email or web addresses.

For tips on how to spot and deal with fake emails, read our how to keep yourself safe in our Security Centre.