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The CAF Bank website is a secure site. We take all steps to make sure that your personal information stays safe and secure online.
Please enter your user ID and password to log into CAF Bank Online. If you have forgotten your user ID or password, please click on 'Need help logging in?' and follow the instructions.
Please see our Help and FAQ’s sections
If you need further assistance please call our customer services team on: 03000 123 456 (9am-5pm Monday-Friday excluding English bank holidays)
In the first instance please contact your primary user/administrator. Please see our Help and FAQ’s section
We have been made aware that some customers are experiencing issues when accessing CAF Bank online on 30/05/2020. We are working hard to fix this issue, and hope to have this resolved shortly. We apologise for any inconvenience caused.
We apologise for any inconvenience caused however due to scheduled maintenance work CAF Bank online will be unavailable from 4pm 9th October to 9am 10th October 2020.
Please contact us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays, if you require any assistance.
Due to scheduled maintenance work CAF Bank Online will be unavailable between 20:00 and 21:00 on Wednesday 14th October 2020. We apologise for any inconvenience caused.
Apologies, we are experiencing telephony issues this morning which we’re working hard to resolve. If you’d like to send us an email please send it to cafbank@cafonline.org
Please pay your cheques in as normal to any branch of HSBC if you are based in England or Wales, or RBS if you are based in Scotland. Alternatively, you can pay cheques in at the Post Office using your paying-in slip and an envelope provided by us.If this is not possible because your local branch is unavailable or you or your colleagues are self-isolating, please post your cheques along with a paying-in slip to:
HSBC Bank Plc, City of London Branch, Ground Floor, 60 Queen Victoria Street, London, EC4N 4TR
NatWest, CPU, PO Box 21, 41 The Drapery, Northampton, NN1 2EY
It is important to let you know that most banks are under significant pressure at the moment so there may be a delay in processing when sending your cheques via the post.
Has someone requested or pressured you into setting up a payment online either via email, letter, telephone or invoice? Did you receive a request to amend the account details for a payment? Could these be a scam? To protect yourself and your organisation, never comply with any requests without verifying the source. Always confirm the request using known contact details of the beneficiary. For more information how to protect yourself and your organisation, visit our Security Centre. By continuing to use our Online Service, you confirm you would take the necessary precaution measures to protect you and your organisation from scams.
We are introducing a new layer of security to our online banking, called CAF Bank UniqueCode. This new feature is being introduced gradually over the coming weeks, and means you may need the phone you have registered for Text Alerts to-hand the next time you log-in.
For more information about this new feature please click here.
CAF Bank Limited company registration number 1837656 (England and Wales). CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 204451). Version: 8.20.08.0002