Due to scheduled maintenance work CAF Bank Online will be unavailable between 5:00pm and 9:00pm on Saturday 27^th November 2021. We apologise for any inconvenience caused.

Please contact us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays, if you require any assistance.

Service update

Most of our staff are working remotely and we’re doing all we can to support you and the vital services you provide to people and communities across the UK.

Whilst we will continue to accept requests for changes and applications for new services it may take us a little longer than normal to complete your requests.

We’ll do our best to carry out your request within four weeks of receipt and on a best endeavours basis. Thank you for your understanding and patience with our staff during these challenging times

Service update

Christmas and New Year Opening

With Christmas fast approaching, please note that there are extra non-processing days during the holiday period – Monday 27 December 2021, Tuesday 28 December 2021 and Monday 3 January 2022.

If you have any payments that are required to reach the beneficiary before Christmas Eve, Friday 24 December 2021, these payments will need to be set up and authorised before 4pm on Wednesday 22 December 2021.

If you have any payments that are required to reach the beneficiary before New Year’s Eve, Friday 31 December 2021, these payments will need to be set up and authorised before 4pm on Wednesday 29 December 2021.

Please remember that CAF Bank will close at 2pm on Christmas Eve, 24 December 2021 and New Year’s Eve, 31 December 2021.

Online payments authorised after 1pm on these dates will be processed the next working day. Payments sent to your account after 2pm on these dates will be processed the next working day.

Please allow enough time to process your payments.

If you need to get in touch, please email us at cafbank@cafonline.org or phone us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays.

Be aware of fake emails and websites

Criminals use fake emails and fake websites to trick people into giving away passwords, bank details and other personal information. A criminal might send you an email that looks like it comes from us containing a link to a website that looks legitimate, but when you try to log in they can steal your passwords and personal information.

You can often spot fake websites:

• The site doesn’t display the padlock symbol or ‘https’ in the address bar when you log in.
• They ask you to do something unusual or unexpected.
• They are poorly designed and contain typos or bad spelling.
• They are from suspicious looking email or web addresses.

For tips on how to spot and deal with fake emails, read our how to keep yourself safe in our Security Centre.