Due to scheduled maintenance work CAF Bank Online will be unavailable between 06:00 and 07:00 on Thursday 3^rd June 2021. We apologise for any inconvenience caused.

Please contact us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays, if you require any assistance.

Christmas and New Year

With Christmas fast approaching, please note that there are extra non-processing days during the holiday period – Friday 25th December, Monday 28th December 2020 and Friday 1st January 2021.

If you have any payments that are required to reach the beneficiary before Christmas Day, 25th December 2020, these payments will need to be set up and authorised before 4pm on Wednesday 23rd December 2020.

If you have any payments that are required to reach the beneficiary before New Years Day, 1st January 2021, these payments will need to be set up and authorised before 4pm on Wednesday 30th December 2020.

Please remember that CAF Bank will close at 2pm on Christmas Eve, 24 December 2020 and New Years Eve, 31 December 2020.

Online payments authorised after 1pm on these dates will be processed the next working day. Payments sent to your account after 2pm on these dates will be processed the next working day.

Please allow enough time to process your payments.

If you need to get in touch, please email us at cafbank@cafonline.org or phone us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays.

Service update

Most of our staff are working remotely and we’re doing all we can to support you and the vital services you provide to people and communities across the UK.

Whilst we will continue to accept requests for changes and applications for new services it may take us a little longer than normal to complete your requests.

We’ll do our best to carry out your request within four weeks of receipt and on a best endeavours basis. Thank you for your understanding and patience with our staff during these challenging times

Be aware of fake emails and websites

Criminals use fake emails and fake websites to trick people into giving away passwords, bank details and other personal information. A criminal might send you an email that looks like it comes from us containing a link to a website that looks legitimate, but when you try to log in they can steal your passwords and personal information.

You can often spot fake websites:

• The site doesn’t display the padlock symbol or ‘https’ in the address bar when you log in.
• They ask you to do something unusual or unexpected.
• They are poorly designed and contain typos or bad spelling.
• They are from suspicious looking email or web addresses.

For tips on how to spot and deal with fake emails, read our how to keep yourself safe in our Security Centre.