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The CAF Bank website is a secure site. We take all steps to make sure that your personal information stays safe and secure online.
Please enter your user ID and password to log into CAF Bank Online. If you have forgotten your user ID or password, please click on 'Need help logging in?' and follow the instructions.
Please see our Help and FAQ’s sections
If you need further assistance please call our customer services team on: 03000 123 456 (9am-5pm Monday-Friday excluding English bank holidays)
In the first instance please contact your primary user/administrator. Please see our Help and FAQ’s section
We are currently experiencing issues with our telephone services and apologise to customers who have been unable to contact us today.
Please be assured that we are aware of the problem and are working hard to resolve this as soon as possible.
Due to scheduled maintenance work, visibility of customer statements via WebCare will be unavailable between 9:00pm and 9:30pm on Sunday 1st May 2022. We apologise for any inconvenience caused.
Please contact us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays, if you require any assistance.
Due to scheduled maintenance work CAF Bank Online will be unavailable between 9:00am and 11:00am on Saturday 3rd December 2022. We apologise for any inconvenience caused.
Please note that CAF Bank will close at 2pm on Friday 23rd December 2022. Online payments authorised after 1pm on that day will be processed on the next working day (28/12/2022). Payments sent to your CAF Bank account after 2pm on that day will be processed on the next working day (28/12/2022).
Fraudsters use every trick in the book to abuse our trust and pressure us into giving out personal and financial information. Whenever you are contacted by phone, email, text message or social media, ask yourself, ‘Could this be fake?’.
Stop: Take a moment to stop and think, before parting with your money or information.
Challenge: Be suspicious, if you’re contacted out of the blue or the messenger claims to be a person or organisation you know. It’s perfectly ok to reject, refuse or ignore requests. Only criminals will try to pressure or panic you. If something doesn’t feel right, it probably isn’t.
Protect: If you think you’ve fallen for a scam, contact us straight away and report it to Action Fraud Action Fraud website.
Stay fraud aware security centre.
We’ve made a change to condition 14.6 of our General Terms and Conditions which describes how fraud prevention agencies handle data if it is transferred outside the UK or EU, if you are based in the EU.
This change will take effect from 21 December 2021.
You can download a copy of the updated General Terms and Conditions at www.cafonline.org/caf-bank/tariff-terms. Alternatively, if you wish to receive a hard copy please contact us.
Criminals use fake emails and fake websites to trick people into giving away passwords, bank details and other personal information. A criminal might send you an email that looks like it comes from us containing a link to a website that looks legitimate, but when you try to log in they can steal your passwords and personal information.
You can often spot fake websites:
CAF Bank Limited company registration number 1837656 (England and Wales). CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 204451). Version: 9.22.03.0002