CAF Telephone Issues

We are currently experiencing issues with our telephone services and apologise to customers who have been unable to contact us today.

Please be assured that we are aware of the problem and are working hard to resolve this as soon as possible.

Due to scheduled maintenance work, visibility of customer statements via WebCare will be unavailable between 9:00pm and 9:30pm on Sunday 1^st May 2022. We apologise for any inconvenience caused.

Please contact us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays, if you require any assistance.

Due to scheduled maintenance work CAF Bank Online will be unavailable between 9:00am and 11:00am on Saturday 3^rd December 2022. We apologise for any inconvenience caused.

Please contact us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays, if you require any assistance.

Christmas 2022

Please note that CAF Bank will close at 2pm on Friday 23rd December 2022. Online payments authorised after 1pm on that day will be processed on the next working day (28/12/2022). Payments sent to your CAF Bank account after 2pm on that day will be processed on the next working day (28/12/2022).

Stay fraud aware

Fraudsters use every trick in the book to abuse our trust and pressure us into giving out personal and financial information. Whenever you are contacted by phone, email, text message or social media, ask yourself, ‘Could this be fake?’.

Stop: Take a moment to stop and think, before parting with your money or information.

Challenge: Be suspicious, if you’re contacted out of the blue or the messenger claims to be a person or organisation you know. It’s perfectly ok to reject, refuse or ignore requests. Only criminals will try to pressure or panic you. If something doesn’t feel right, it probably isn’t.

Protect: If you think you’ve fallen for a scam, contact us straight away and report it to Action Fraud Action Fraud website.

Stay fraud aware security centre.

Notification of change to General Terms and Conditions

We’ve made a change to condition 14.6 of our General Terms and Conditions which describes how fraud prevention agencies handle data if it is transferred outside the UK or EU, if you are based in the EU.

This change will take effect from 21 December 2021.

You can download a copy of the updated General Terms and Conditions at www.cafonline.org/caf-bank/tariff-terms. Alternatively, if you wish to receive a hard copy please contact us.

Be aware of fake emails and websites

Criminals use fake emails and fake websites to trick people into giving away passwords, bank details and other personal information. A criminal might send you an email that looks like it comes from us containing a link to a website that looks legitimate, but when you try to log in they can steal your passwords and personal information.

You can often spot fake websites:

• The site doesn’t display the padlock symbol or ‘https’ in the address bar when you log in.
• They ask you to do something unusual or unexpected.
• They are poorly designed and contain typos or bad spelling.
• They are from suspicious looking email or web addresses.

For tips on how to spot and deal with fake emails, read our how to keep yourself safe in our Security Centre.