We have been made aware that some customers are experiencing issues when accessing CAF Bank online on 30/05/2020. We are working hard to fix this issue, and hope to have this resolved shortly. We apologise for any inconvenience caused.

We apologise for any inconvenience caused however due to scheduled maintenance work CAF Bank online will be unavailable from 8.00pm and 10.00pm on Tuesday 7^th July 2020.

Please contact us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays, if you require any assistance.

Apologies, we are experiencing telephony issues this morning which we’re working hard to resolve. If you’d like to send us an email please send it to cafbank@cafonline.org

Paying in cheques during the coronavirus outbreak

Please pay your cheques in as normal to any branch of HSBC if you are based in England or Wales, or RBS if you are based in Scotland. Alternatively, you can pay cheques in at the Post Office using your paying-in slip and an envelope provided by us.
If this is not possible because your local branch is unavailable or you or your colleagues are self-isolating, please post your cheques along with a paying-in slip to:

For customers based in England or Wales

HSBC Bank Plc, City of London Branch, Ground Floor, 60 Queen Victoria Street, London, EC4N 4TR

For customers based in Scotland Updated 14/04/2020

NatWest, CPU, PO Box 21, 41 The Drapery, Northampton, NN1 2EY

It is important to let you know that most banks are under significant pressure at the moment so there may be a delay in processing when sending your cheques via the post.

We are introducing a new layer of security to our online banking, called CAF Bank UniqueCode. This new feature is being introduced gradually over the coming weeks, and means you may need the phone you have registered for Text Alerts to-hand the next time you log-in.

For more information about this new feature please click here.