CAF Bank home page

Helping charities to make a better society

Skip to content

Welcome to CAF Bank Online

Please enter your user ID and password to log into CAF Bank Online. If you have forgotten your user ID or password, please click on 'Need help logging in?' and follow the instructions.

Service update

Christmas and New Year Opening

With Christmas fast approaching, please note that there are extra non-processing days during the holiday period – Monday 27 December 2021, Tuesday 28 December 2021 and Monday 3 January 2022.

If you have any payments that are required to reach the beneficiary before Christmas Eve, Friday 24 December 2021, these payments will need to be set up and authorised before 4pm on Wednesday 22 December 2021.

If you have any payments that are required to reach the beneficiary before New Year’s Eve, Friday 31 December 2021, these payments will need to be set up and authorised before 4pm on Wednesday 29 December 2021.

Please remember that CAF Bank will close at 2pm on Christmas Eve, 24 December 2021 and New Year’s Eve, 31 December 2021.

Online payments authorised after 1pm on these dates will be processed the next working day. Payments sent to your account after 2pm on these dates will be processed the next working day.

Please allow enough time to process your payments.

If you need to get in touch, please email us at cafbank@cafonline.org or phone us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays.

Be aware of fake emails and websites

Criminals use fake emails and fake websites to trick people into giving away passwords, bank details and other personal information. A criminal might send you an email that looks like it comes from us containing a link to a website that looks legitimate, but when you try to log in they can steal your passwords and personal information.

You can often spot fake websites:

  • The site doesn’t display the padlock symbol or ‘https’ in the address bar when you log in.
  • They ask you to do something unusual or unexpected.
  • They are poorly designed and contain typos or bad spelling.
  • They are from suspicious looking email or web addresses.
For tips on how to spot and deal with fake emails, read our how to keep yourself safe in our Security Centre.

CAF Bank Limited company registration number 1837656 (England and Wales). CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 204451).

Version: 9.21.08.0001