We are aware that with so many people across the U.K. working from home, mobile networks have been under strain and there have been delays to secure code delivery that are beyond our control. This is contributing to abnormally high call volumes to our Customer Service Team and I thank you for your patience during this time.

Paying in cheques during the coronavirus outbreak

Please pay your cheques in as normal to any branch of HSBC if you are based in England or Wales, or RBS if you are based in Scotland. Alternatively, you can pay cheques in at the Post Office using an envelope provided by us.
If this is not possible because your local branch is unavailable or you or your colleagues are self isolating, please post your cheques along with a paying—in slip to:

For customers based in England or Wales

HSBC Bank Plc, City of London Branch, Ground Floor, 60 Queen Victoria Street, London, EC4N 4TR

For customers based in Scotland

The Royal Bank of Scotland Group, Parklands, De Havilland Way, Horwich, Bolton, BL6 4YU

It is important to let you know that most banks are under significant pressure at the moment so there may be a delay in processing when sending your cheques via the post.

We are introducing a new layer of security to our online banking, called CAF Bank UniqueCode. This new feature is being introduced gradually over the coming weeks, and means you may need the phone you have registered for Text Alerts to-hand the next time you log-in.

For more information about this new feature please click here.