IMPORTANT NOTICE

Changes to your Account Services – Authorised Personnel

Please note that we will no longer accept new Authorised Personnel applications, including within our new account applications, with effect from 25 May 2018.

We will be withdrawing Authorised Personnel on all existing accounts, with effect from 25 June 2018.

(Authorised Personnel are individuals who your organisation has given authority to, to contact our Customer Service team and make enquires on your account. Not all accounts have Authorised Personnel; you should check your records to see if this change affects you before contacting us.)

Should you have any further queries, please contact our Customer Services Team on 03000 123 456. Our lines are open Monday to Friday, 9am to 5pm (excluding English bank holidays). Alternatively, you can also email us on cafbank@cafonline.org.

Data Protection

The General Data Protection Regulation (GDPR) replaces the EU Data Protection Directive 1995 and Data Protection Act 1998. GDPR intends to strengthen and unify data protection for all individuals within the European Union.

We take data protection and privacy very seriously. Our privacy notice, which can be found at www.cafonline.org/privacy, explains the way in which we collect, retain and use personal data and is being updated to reflect the changes in the regulation. We ensure that we only hold personal data for as long as it is needed, and that it is held securely.

Emails purporting to be from CAF and/or CAF Bank

Some customers have received phishing emails purporting to be from CAF/CAF Bank advising that “we are upgrading our system to enhance your CAF online security” and asking you to “click here to login”.

These emails are not from CAF/CAF Bank and the link must not be clicked on.

Please send a copy of any phishing emails to scamreporting@cafonline.org and delete the email once done.

Should you have clicked on any links or have any queries please contact our Customer Service team immediately on 03000 123 456 or send an email to cafbank@cafonline.org We are available Monday to Friday, 9am to 5pm, excluding English Bank holidays. Outside of these times a message can be left and we will call you back.

We strongly recommend your anti-virus software protection is kept up to date.