About CAF Bank
Owned and operated by a charity, CAF Bank is the bank for charities and not-for-profit organisations; dedicated to serving the sector and providing banking services with the benefits you’d want such as:
- confidence that your money is safe
- knowing that any profits are reinvested in the charity sector
- personal service from a UK call centre
CAF Bank provides simple and straightforward day-to-day banking, designed exclusively for charities. Whether you want a current account for transactional banking, a savings account, or even access to borrowing, CAF Bank can help.
Our reliable banking comes with the high ethical values and fairness you’d expect from a bank owned by a charity. With 92% customer satisfaction*, you’ll have the benefits and services – all supported by secure and reliable systems - you can count on.
CAF Bank is a member of the Financial Services Compensation Scheme (FSCS) which pays a defined amount of compensation to depositors if the bank is unable to meet its financial obligations.
Governance
The CAF Bank Board of Directors has responsibility for the overall governance and management of CAF Bank.
Legal and regulatory information
We provide details about CAF and our subsidiaries as well as regulatory information about our services providers - including your protection under the Financial Services Compensation Scheme.
Complaints procedure for CAF Bank customers
As a not-for-profit organisation, we’re passionate about providing a quality service and value for money. We work hard to make sure that you will be completely satisfied with the services we offer.
However, if we ever fall short of the standards you expect, we’d like to know so that we can prevent the problem from happening again.
*Customer Satisfaction Survey 2013 - 92% of 201 CAF Bank customers questioned.