About CAF Bank

Owned and operated by a charity, CAF Bank is the bank for charities and not-for-profit organisations; dedicated to serving the sector and providing banking services with the benefits you’d want such as:

• confidence that your money is safe
• knowing that any profits are reinvested in the charity sector
• personal service from a UK call centre

CAF Bank provides simple and straightforward day-to-day banking, designed exclusively for charities. Whether you want a current account for transactional banking, a savings account, or even access to borrowing, CAF Bank can help.

Our reliable banking comes with the high ethical values and fairness you’d expect from a bank owned by a charity. With 92% customer satisfaction*, you’ll have the benefits and services – all supported by secure and reliable systems - you can count on.

CAF Bank is a member of the Financial Services Compensation Scheme (FSCS) which pays a defined amount of compensation to depositors if the bank is unable to meet its financial obligations.

Governance

The CAF Bank Board of Directors has responsibility for the overall governance and management of CAF Bank.

• CAF Bank Board of Directors

Legal and regulatory information

We provide details about CAF and our subsidiaries as well as regulatory information about our services providers - including your protection under the Financial Services Compensation Scheme.

• Legal information
• Regulatory information
• CAF Bank Pillar 3 disclosures

Complaints procedure for CAF Bank customers

As a not-for-profit organisation, we’re passionate about providing a quality service and value for money. We work hard to make sure that you will be completely satisfied with the services we offer.

However, if we ever fall short of the standards you expect, we’d like to know so that we can prevent the problem from happening again.

• Tell us your concerns

*Customer Satisfaction Survey 2013 - 92% of 201 CAF Bank customers questioned.

Contact CAF Bank

Our Customer Services team are always happy to help.

You can contact us by:

• Writing to us at
  
  CAF Bank Limited
  25 Kings Hill Avenue
  Kings Hill
  West Malling
  Kent
  ME19 4JQ
  
  
• Emailing us: cafbank@cafonline.org
• Calling us: 03000 123 456 (9am- 5pm Monday-Friday excluding English bank holidays)
• Alternatively you can send a secure message via the ‘Request help’ and ‘Report a problem’ messaging function.

CAF Bank Online demo site

For more information on how to use CAF Bank Online, please visit our new interactive demos by clicking the link below

CAF Bank Online demo microsite>>

Opening an account

To open a new CAF Cash or CAF Gold account or to apply for internet banking for existing accounts please contact us by phone on 03000 123 456 or email us as at cafbank@cafonline.org

Logging in

You will be required to log in every time that you wish to view your account information by entering your user ID, password and unique word. Your user ID is an 8-16 digit numeric code and the password is a 6-8 digit alphanumeric code consisting of letters and numbers. You will also be asked to provide a 'unique word’ of your choice.

This will be used every time you log in and you will be prompted by the system to input randomly selected characters from this ‘unique word’.

For security reasons, we suggest that you do not share your login details with anyone.

Available services

The following services are available in CAF Bank Online:

• Account balances
• Account transaction listings including the ability to search for transactions
• Inter-account transfers between CAF Bank accounts
• External payments to individual and group beneficiaries (QuickPay)
• Cheque and paying in book ordering
• Secure messaging to CAF Bank customer services
• View Direct Debits
• Standing order management- view, create new, delete and amend
• User ID personalisation- change your user ID to something more memorable (only available to secondary users)
• Self service password management
• Dual authorisation for external payments (except when to a previously notified nominated account)
• Downloadable forms and guides

Logging out

When you have finished using CAF Bank Online, please make sure that you log off by clicking the ‘Log out’ button. Logging out is like shutting and locking a door behind you, and we ask you to make sure you do this after every visit.

For your security, if you are inactive for 5 minutes we will automatically log out your session; however you will have an option to extend your session.

We take data protection and privacy very seriously. Our Privacy Notice, which can be viewed at www.cafonline.org/privacy, describes the way in which we collect, retain and use personal data. We aim to ensure that we only hold personal data for as long as it is needed and that it is held securely. Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data, request that your personal data is erased or corrected and request access to your personal data.

To view our Terms and Conditions click on the link below
<< LINK >>